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TERMS & CONDITIONS/JAPANESE CUSTOMER

SELLER INFORMTION

MOOKEE by Yuske
2226 E 4th St Long Beach CA 90814
Phone:562-856-8154 FAX:562-856-8154
E-mail Address:mookeebyyuske@gmail.com

HANDLING CHARGES

[Domestic Shipping]
USPS 2-3 days Priority Mail.
[International Shipping]
We offer expedited international shipping with full tracking capability through USPS Priority Mail International with a shipping time typically between 5-10 business days.
*Please note that international orders are often subject to duties and taxes in addition to the price www.mookeebyyuske.com charges, and are billed by your country's customs department upon arrival.
[About Tax]
We do not charge sales tax, with the exception of customers in California.

Payment

Please note that ALL ORDERS INCLUDING PRE-ORDERS WILL NOT BE COMPLETED UNLESS YOU COMPLETE YOUR TRANSACTION THROUGH PAYPAL. After you place your order through www.mookeebyyuske.com, you will be asked to sign in to your PayPal account. Please complete your payment from your PayPal account and your order will be confirmed.
If your order has not been completed, we will send you an invoice to your email address within 24 hours of the placing of you order.

How to Order

[PRE-ORDERS]
To place pre-order items, simply follow the same process as other normal orders and you will be charged for the full amount when the order is placed. We will notify you by email when we receive the merchandise and are ready to ship your order.
If you would like to cancel your pre-order before it is shipped out, we will only be able to proved store credit.
Items for pre-orders have an estimated shipping date provided by the manufacturers. However, we cannot control the dates that are given to us, and also are unable to guarantee shipping dates.

Delivery time & date

We make every effort to ship items within 24-48 Hours of purchase. We do not process orders on weekends & holidays.

Exchanges/Returns

There are NO RETURNS only EXCHANGES or STORE CREDIT.
**VINTAGE AND SALE ITEMS ARE FINAL SALE AND NON-REFUNDABLE**
**EXCHANGES MUST BE SHIPPED WITHIN 7 BUSINESS DAYS OF ORIGINAL SHIP DATE AND RETURNED WITH TRACKING NUMBER AND INSURED MAIL** Customer must also pay to re-ship an order after the exchange is made.
The original merchandise must be with all original tags attached, in any original packing, unworn and unwashed. Footwear exchanges must be in brand new condition, unworn in the original box without any postal labels. Any damages on returned items may result a fee.
Shipping charges are non-refundable and return shipping fees are the responsibility of the purchaser. Be sure to ship with a reputable carrier and always obtain a tracking number to avoid any loss or theft issues. Please be aware that we are not responsible for any damage, lost or stolen items and these may result in a fee.
If you are not fully satisfied and wish to exchange, please contact mookeebyyuske@gmail.com before sending the original merchandise and you will receive a reply email authorization including the return address.
All exchanges must be authorized by Mookee.
[International Customers]
Due to the high cost of shipping, we do not provide any returns or exchanges on international orders.
[About Vintage]
Please pay close attention to measurements and conditions given for each garment, as we do not give refunds for vintage items. Estimated sizes are meant only as a guideline, and refund will only be given in the event that your item arrives in a condition different than our representation. We inspect every item before we ship.
We recommend that our customers wash or dry clean all items before wearing.

If you have any questions, please call or E-mail:
562-856-8154 MON-SUN 12:00pm to 5:00pm PST.
mookeebyyuske@gmail.com

Privacy Policy

This privacy statement discloses the privacy practices for http://www.mookeebyyuske.com

Information Collection and Use

www.mookeebyyuske.com is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. www.mookeebyyuske.com collects information from our users at several different points on our website.

Cookies

A cookie is a piece of data stored on the user’s hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Once the user closes their browser, the cookie simply terminates. For instance, by setting a cookie on our site, the user would not have to log in a password more than once, thereby saving time while on our site. If a user rejects the cookie, they may still use our site. The only drawback to this is that the user will be limited in some areas of our site. For example, the user will not be able to participate in any of our Sweepstakes, Contests or monthly Drawings that take place. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site.

Some of our business partners use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies.

Log Files

We use IP addresses to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

Sharing

We will share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.

Links

This web site contains links to other sites. Please be aware that we www.mookeebyyuske.com are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

Newsletter

If a user wishes to subscribe to our newsletter, we ask for contact information such as name, email address and phone number.

Email-A-Friend

If a user elects to use our referral service for informing a friend about our site, we ask them for the friend’s name and email address. www.mookeebyyuske.com will automatically send the friend a one-time email inviting them to visit the site. www.mookeebyyuske.com stores this information for the sole purpose of sending this one-time email. The friend may contact www.mookeebyyuske.com at www.mookeebyyuske.com to request the removal of this information from our database.

Security

This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and off-line.

While we use our best efforts to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to your information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers’ information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure environment, behind a locked cage.

If you have any questions about the security at our website, you can send an email to mookeebyyuske@gmail.com

Giveaways and Prizes

We only use the information provided, for the use of our sweepstakes, and will not give to anyone else. No purchase is necessary to enter. You must be 18 or over to participate. The prize will hold no cash value.

Site and Service Updates

We also send the user site and service announcement updates. Members are not able to un-subscribe from service announcements, which contain important information about the service. We communicate with the user to provide requested services and in regards to issues relating to their account via email or phone.

Correction/Updating Personal Information:

If a user’s personally identifiable information changes (such as your zip code), or if a user no longer desires our service, we will endeavor to provide a way to correct, update or remove that user’s personal data provided to us. This can usually be done at the member information page or by emailing our Customer Support.

Choice/Opt-out

Users who no longer wish to receive our newsletter or promotional materials from our partners may opt-out of receiving these communications by replying to unsubscribe in the subject line in the email or email us at mookeebyyuske@gmail.com
Users of our site are always notified when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether they should proceed with services that require an outside party, or not.

Notification of Changes

If we decide to change our privacy policy, we will post those changes on this page so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

 We provide Japanese Customer Service. Feel free to contact us in Japanese.

日本のお客様への発送も承っておりますので、ご質問等ございましたら、mookeebyyuske@gmail.comまで日本語でお気軽にお問い合わせくださいませ。

■ご注文について

mookeebyyuske.comのサイトよりご希望の商品をご注文いただきますと、オンライン決済サービスPayPalアカウントへのサインインが表示されます。お持ちのPayPaアカウントよりサインインしていただき、内容に沿ってお支払いいただきますとご注文が確定致します。

■ご予約について

ご予約によりご注文可能な商品には「Pre-Order」の表記がございます。ご予約を希望される場合は、ご希望の商品を選択して頂き、通常のご注文と同じようにPayPalによるお支払いのお手続きが完了後、ご予約が完了となります。尚、ご予約の商品にはメーカーからの入荷予定日が記載されておりますが、ブランド側の都合で納期の遅れ、または生産中止となる場合もございますので、あらかじめご了承くださいませ。また、一度ご注文頂いたご予約商品のキャンセルは、全額分をmookeebyyuske.comの商品券に代えさせて頂き、返金の代わりとさせていただきます。現金による返金はできかねますのでご注意くださいませ。

■お支払い方法について

※ご注意※ PayPalアカウントをお持ちでないお客様はご注文頂けませんので、こちらよりアカウント作成後、再度ご注文お待ちしております。Paypalアカウントを作成できないお客様はE-mailにて日本語でご連絡頂ければ、日本指定口座へのお振込みによるお支払いも可能です。

■配送について

日本への配送は日時、時間指定はお受けできませんのでご了承くださいませ。 ご注文頂いた商品は週末/祭日を除き、24~48時間以内にアメリカのUSPSより配送手続きを行います。配送が完了しましたらお荷物の追跡番号をご連絡させていただきます。お届け日数は日本の通関手続きの状況により多少前後いたしますが、通常は配送後、ご自宅までの配送日数は約5〜10日営業日となっております。

■税金について

ご注文内容によっては、日本での通関手続きが必要な場合がございます。その際は誠に恐れ入りますが、関税のお支払いはお客様のご負担となりますので、あらかじめご了承くださいませ。

■返品/交換について

アメリカより配送の商品でございますので、誠に恐れ入りますが配送後の返品/交換はできかねます。商品内容についてご不明な点は事前にお問い合わせくださいませ。商品配送後はご注文のキャンセルはできかねますのでご注意ください。